To create or change a password you will need to know the current password attached to your extension. If you don’t know what it is, send a request to the CUIT Service Desk at email@example.com or call 212-854-1919.
The password on your extension will be set to the default password “111” by the following day. With the default password you will be able to get into PhoneMail and create a password of your own choosing.
In the event of an emergency — like if your device freezes up — you can hard reset it by plugging it into the charger and then holding the physical button for ten seconds. The device will power-off and then display the Fitbit logo and a software version number once it restarts. After that, you should be all set!